Terms of service

Who you are dealing with

Quivermark is run by one person, based in Moldova. You can reach us at hello@quivermark.lol.

Payments are taken by Whop (whop.com), which handles billing and collects and pays the sales tax or VAT due on your order where that applies. Whop’s own terms apply to the payment itself.

Quivermark is a service for businesses and the people who run their websites, and you use it for your business or work. You must be at least 18 to use it. By creating an account or buying a plan you agree to these terms, our privacy policy and our refund policy.

What the service does

Quivermark checks a website you nominate and tells you what it finds. On a schedule, it:

• requests the home page every five minutes and records whether it responded
• up to every six hours, walks the site: the pages it links to, their links and images, the QR codes on them, page speed and page errors
• confirms the page your contact form lives on still loads with a form on it
• reads your HTTPS certificate and your domain’s renewal date
• reads your domain’s email records
• checks whether search engines are allowed to list the site
• tries the other ways people type your address, such as with and without www
• checks whether the home page fits a phone and loads every part of itself securely
• looks for software with publicly known security holes
• looks for a short list of common problems that stop people with disabilities using the home and contact pages
• if you add our address to your form’s emails, notes when they arrive, so it can tell you when they stop

Two checks act on your site rather than only reading it. Both are off unless you switch them on, and need you to prove you control the site first:

• the checkout check, which adds one product to your basket, checks the payment step loads, and notes which outside websites supply scripts to those pages
• the weekly test enquiry, which sends one clearly marked message through your form

When most results change from working to failing, or back, we email you straight away. A few findings, such as accessibility problems and older code worth updating, appear on your dashboard and in your daily summary instead of in an email of their own. Once a day we send a short summary of what was checked and whether it worked.

What it does not do

• It does not fix anything, and it has no access to your hosting, your files or your admin area. It reads your site the way a visitor does.
• It does not submit your contact form unless you ask it to. The weekly test enquiry fills in the form with a clearly marked test message, sends it, and reads what your site says back. It never goes past a CAPTCHA.
• It never buys anything. The checkout check adds a single item to a basket and stops at the payment step. It does not place an order, enter card details or any other data, or go past that step, and it will not click a control that could complete a purchase. What it leaves behind is an abandoned basket, the same as any shopper who changes their mind.
• It spots common warning signs of security trouble, such as software with publicly known holes and unfamiliar scripts on a checkout, but it is not a security service and cannot tell you a site is safe.
• The accessibility check looks for a handful of common problems. Passing it does not mean your site meets the WCAG guidelines, the European Accessibility Act, the Americans with Disabilities Act or any other law or standard.
• It is not a backup, and it is not an uptime guarantee.

The advice we give

Alerts and dashboard problems come with suggestions about what a finding means and what to try. They are general information, to help you and whoever looks after your site decide what to do. They are not professional, legal or security advice, and what you change on your site, and how, is your decision. Take a backup before changing anything.

Sites you may monitor

You may add a website you own or are authorised to manage. Before we run any check that interacts with a site rather than simply reading it, we ask you to prove control of it — by a tag on the page, a DNS record, or a code sent to an address at the site’s own domain.

Pointing Quivermark at a site you have no right to monitor is a breach of these terms, and we may suspend the account.

Information about other people

If you have us send a site’s alerts to someone else, such as a client, you confirm you are allowed to give us their email address. We email them to ask, and send them nothing more unless they confirm.

If you switch on the inbox check, your form sends us a hidden copy of each enquiry. You confirm you may do so, and we record only when each one arrived, never what it says.

For those details we act on your behalf, as your processor: we use them only to send the alerts you asked for, keep them confidential, use only the providers named in our privacy policy, delete them when you close your account (a record of emails already sent is kept for up to a year, then deleted), help you answer any request those people make about their data, and tell you without undue delay if we learn of a breach that affects them.

What you are responsible for

You are responsible for the sites you add, for the checks you switch on, and for the people whose details you give us. You agree to cover our reasonable costs, including legal fees, if someone brings a claim against us because you added a site you had no right to monitor, switched on a check you were not authorised to run, or gave us someone’s details without the right to.

Your account

You are responsible for keeping your password to yourself and for what happens under your account. Tell us promptly if you think someone else has access.

Plans and billing

Running a one-off check from the home page, and creating an account, are free. Ongoing monitoring requires a paid plan, and stops when the period you paid for ends. Plans bill monthly or yearly in advance through Whop.

A plan renews automatically at the end of each period, and is charged again at the same price, until you cancel. You can cancel online at any time in your Whop account, without having to contact us; the plan then keeps working until the end of the period already paid for. When a plan starts we email you its price, how often it renews and how to cancel. See refunds and cancellation.

If you are a consumer in the European Union or the United Kingdom, you may withdraw from a purchase within 14 days. Our 30-day refund covers that in full.

If we change a price, we will email you at least 30 days before it applies to you, so you can cancel first if you would rather.

Availability, and what we are liable for

We work to keep the checks running, but we do not promise the service is uninterrupted or that every problem on your website will be detected. A check can fail for reasons on our side, on yours, or on the network in between.

The service is provided as it is and as available. To the extent the law allows, we give no other promise about it, express or implied, including that it is fit for any particular purpose or will be free of errors.

Quivermark is a monitoring aid, not a guarantee. We are not liable for losses arising from a problem we did not detect or did not report in time, or for indirect losses such as lost orders, lost enquiries, lost profit or harm to reputation. Otherwise, our total liability is limited to the amount you paid us in the twelve months before the claim.

Nor are we liable for a failure caused by something outside our reasonable control, such as an outage at our hosting, email or payment providers, or a failure of the internet between us and your site.

Nothing in these terms limits liability the law does not allow to be limited, such as for fraud or for harm caused deliberately or through gross negligence. Nor does it take away any right you have as a consumer under the law of the country you live in.

Ending it

You can stop at any time — cancel the plan and stop using the service. We may suspend or close an account that breaches these terms, or that uses the service to send unwanted traffic or submissions to sites the account holder does not control.

An account with no plan that nobody has used for a year is deleted, with everything in it, after we have emailed its owner at least 30 days in advance. Signing in keeps it.

Which law applies

These terms are governed by the law of the Republic of Moldova, and its courts deal with any dispute. If you are a consumer living elsewhere, you keep the protection of the mandatory law of your own country and can bring a claim there.

If something goes wrong, write to us first and give us 30 days to put it right; most problems are settled that way. To the extent the law allows, a claim must be brought within one year of the event it is about.

General

• These terms, with the privacy and refund policies they link to, are the whole agreement between us about the service.
• If a court finds part of them unenforceable, that part is applied as far as it can be and the rest still stands.
• Not enforcing a term straight away does not mean we have given it up.
• We may transfer this agreement to a business that takes over Quivermark, and will tell you if we do. You may not transfer your account without our agreement.
• We contact you by email, at the address on your account.

Changes

If these terms change materially, we will email account holders at least 30 days before the change takes effect. The date at the top always reflects the current version. For accounts that already existed, the changes made on 1 November 2026 take effect on 1 December 2026.